Pierre Duranleau

Residence: Montréal, Canada

Language skills: French and English
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CAREER PROFILE:

3D computer graphics artist and generalist, with 13 years experience as a freelance 3D Artist and Technical Support Specialist in the 3D software industry. Expertise ranges from an imaginative and versatile artist to a seasoned creative problem-solver.
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3D computer animation software developer.

Responsible for managing and troubleshooting escalated usage and licensing issues relating to the 3D product line for customers, resellers, sales and internal staff.

Manage escalation forums: working closely with and acting as liaison between escalation accounts’ members and software developers and other internal staff; accountable for identifying the nature and severity of issues; provide creative solutions to problems; log, monitor, and follow-up on reported bug items; delegate issues to appropriate internal staff.

Assist 3D frontline support agents: solve and delegate customer cases that cannot be resolved by frontline support staff.

Participate in company governing bodies meetings: represent the customer support team in meetings relating to the development status of the 3D product line; provide constructive comments and recommendations, and discuss current issues affecting clients and the support team.

Content creation and documentation review: actively involved in creating knowledge base articles, custom tutorials, and 3D content; worked closely with the documentation team reviewing user guides and tutorial material.

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3D computer animation software developer.

Responsible for managing and troubleshooting usage issues relating to the 3D product line for customers, resellers, sales and internal staff.

Acting as frontline technical support for the 3D product line: manage and solve usage and licensing issues reported by clients and resellers, on-site and off-site; log and follow-up on reported bug items; organize ‘new features’ presentations for beta and released 3D products to support staff; training new staff.

Manage beta forums: responsible for processing reported bug items; act as liaison between the beta testing community and program managers and developers; prepare and present beta cycle bug reports to program managers and developers.

Content creation and documentation review: actively involved in creating knowledge base articles, custom tutorials, and 3D asset content; worked closely with the documentation team reviewing user guides and tutorial material.

Demonstrations and tradeshows: delivered 3D product demonstrations for resellers’ and sales’ groups; performed as technical aid and provided on-site support for demo artists and sales’ staff during company tradeshows.

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3D modeling and simulation services designed for the architectural and engineering domains.

Responsible for creating and managing 3D virtual environments for architectural simulations, 3D stereo viewing, video and print media, and stereo-lithography. Tasks included photographic and texture manipulation in Photoshop, and modeling, texturing, and animating assets conceived with Softimage 3D products. Produced all the 2D and 3D graphics work for the Quebec city convention centre project and the exterior scenes of the Parliament hill project.

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Landscape Architecture Programme, Université de Montréal

International Summer Programme, Sheridan College

Artist in Residence  

Fellowship Program, The Glassell School of Arts -The Museum of Fine-Arts, Houston

Major in Studio Art, Concordia University

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